This is the Privacy Policy for At Reach Australia Pty Ltd (ARA Pty Ltd) ACN 619 927 936. This Privacy Policy governs the way we deal with personal information, any reports and other communications, facilities or materials available via our website and services.
We recognise the importance of protecting the privacy of information collected by us. We reserve the right to modify or remove portions of this Privacy Policy at any time and will post any changes to this Privacy Policy here. Please review this Privacy Policy regularly so that you are updated on any changes. This Privacy Policy is to be read in conjunction with the Terms and Conditions. By providing us with personal information and using the Services, you agree to terms of this Privacy Policy as updated.
Your Personal Information
Personal information is collected only when knowingly and voluntarily submitted by you, either to us directly or as publically displayed by you online. For example, we may need to collect such information to provide you with our services or to answer any request or enquires. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
How We Collect Personal Information
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
- Enquire about or request our service/s;
- Ask to be placed on our mailing list;
- Apply for a job with us;
- Visit our website;
- Make phone call in relation to our services;
- Become client of ARA’s
Importantly, in most circumstances if you do not provide the information that we request, you may not be able to engage with us and we may not be able to provide services to you.
We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on our website. This information is commonly referred to as “clickstream” information. For example, we may record information such as the areas of website accessed by you, services, time and date. The recording of such information enables us to identify the areas of our website and services that are most popular and to tailor ARA’s website to best meet your needs.
We may also collect personal information from third party service providers or from publically available sources.
How Personal Information is used
We will use the personal information for the reason we collect it and for any other reasonable business purposes in that we may database, store and process information to provide you with the products and services you have requested.
We will generally use personal information to:
- provide you with the products and services you have requested;
- personalise and improve our products and services to best meet your needs;
- manage our business and enhance our product and services;
- to inform you of valuable related services and useful links;
- future promotional and marketing purposes including direct marketing;
- comply with applicable legal and regulatory requirements; and
- any other customer support purposes.
From time to time, we may provide aggregated statistical information about access patterns, navigational techniques, service enquire, etc. to reputable third party analyst. However, in all instances such information will simply comprise aggregated data, and will not include any personal information that identifies and individual.
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:
- Where you have consented;
- Where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way; or
- Where we are permitted, or required by law, or it is the interests of public safety to do so.
Disclosure
We do not provide your information to mailing list companies and will not otherwise disclose your personal information without your consent.
By providing us with your personal information you consent to us to use your personal information to provide you with our services. Based on your preferences, this includes contacting you by telephone, mail or email to discuss our services.
We may share your personal information with our partner services, stakeholders and specialised professionals who may contact you in relation to assisting you in exploring you support and service needs. We may share your personal information with third party suppliers who provide IT, administrative and business support functions and other assistance in relation to the functions as set out in the Privacy Policy.
We are not however liable for any personal information that you provide directly to our partner services and/or individuals via their website or over the phone. This personal information will be dealt with in accordance with the individual privacy policy of those entities.
We will not allow access from or transfer your personal information to recipients outside of Australia.
We may disclose personal information:
- Where you have consented;
- Where disclosure is necessary to achieve the purpose for which it was submitted;
- To our affiliates or related entities when it is necessary to provide you with the supports and service you have requested;
- In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our Service’s rights or property, users of the Services, or anyone else who could be harmed by such activities; or
- If we are required or authorised by law to disclose the information.
Cookies
Our website also makes use of a feature of Internet web browsers called “cookies”; small pieces of information stored by your browser on your computer’s hard drive. The use of cookies allows your browser to remember some specific information relating to you and your use of the Website and helps us to make your use of the Website easier by storing information about your preferences. Whenever you visit our website, we will check with your browser for the presence of our cookies, which contain information such as whether you have visited the Website before and your preferences for our Website.
Correcting Information
You can request that personal information about you be accessed, corrected or deleted by contacting us by email at info@atreachaustralia.com.au. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
Security
We strive to ensure the security, integrity and privacy or personal information submitted via our Service. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us and to ensure its security on our systems. In addition, our employees and contractors who provide supports and services are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. While we take all appropriate measures to safeguard against the unauthorised disclosures of personal information, no responsibility can be accepted for the conduct of third parties outside of our control. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, disclosure or alteration of your personal information.
Links to Other Sites
We provide links to other websites outside of our Website, as well as to third party websites. These linked sites are not under our control, and may not protect your personal information in a manner consistent with this Privacy Policy. The provision of link does not imply any endorsement, nor can we accept responsibility for the conduct of companies linked to our Website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that site and its privacy policy.
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Office if the Australian Information Commissioner website http://www.oaic.gov.au . If you have any queries about this Privacy Policy, wish to no longer receive information or communication from us, or have a problem or complaint, then you should contact us at info@atreachaustralia.com.au. We take such matters very seriously and shell respond to any such concerns with you directly in a prompt manner.